Privacy Policy

Contacting us

If you have general questions about your account or how to contact customer service for assistance, please visit our online help page at markthisforme.com/support. For questions specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact our Data Protection Officer at legal@markthisforme.com.

The data controller of your personal information is Mark This For Me Ltd (markthisforme.com/legal/company-info). Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

Collection of information

We receive and store information about you such as:

1. Information you provide to us: We collect information you provide to us which includes:
   1. your email address and account credentials;
   2. assignment content and marking criteria you submit for AI feedback;
   3. information when you interact with our customer service and optional participation in surveys or marketing promotions;
   4. information you choose to fill in the "My Account" section of our website, or otherwise provide information to us through our service or elsewhere.
2. Information we collect automatically: We collect information about you and your use of our service, your interactions with us and our advertising. This information includes:
   1. your activity on the Mark This For Me service, such as number of assignments submitted, word counts, AI model selections, and actions you take on our website;
   2. usage analytics including page views, session duration, and feature interactions;
   3. your interactions with our emails and online messaging channels;
   4. information collected via the use of cookies and other technologies, including analytics and advertising information. (Visit our Cookies Policy for more details.)

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

1. Your consent for processing assignment content and providing AI feedback services. You are able to remove your consent at any time by visiting the “My Account” section of our website or contacting us directly at legal@markthisforme.com.
2. Legitimate interests for service provision, account management, customer support, and service improvement activities.

How we use your information

We use the information we collect to:

1. Provide AI-powered feedback on your assignments using third-party AI services;
2. Manage your account, subscription, and word allowances;
3. Provide customer support and respond to your enquiries;
4. Improve our service through usage analytics and user feedback;
5. Send service-related communications and important updates;
6. Ensure the security and integrity of our platform;
7. Comply with legal obligations and protect our rights.

Third-party AI processing

To provide our AI feedback service, we share your assignment content and marking criteria with the following AI providers:

1. OpenAI (primary provider): Your assignments are processed using OpenAI's GPT models via their API. OpenAI has confirmed they do not use data submitted through their API to train or improve their models.
2. Other AI providers: We may offer additional AI models from other providers. Similar data protection commitments apply to all our AI partners.

We only share the minimum data necessary for generating feedback (your assignment content and marking criteria). We do not share your email address, account details, or any other personal information with AI providers.

All our AI providers are bound by data processing agreements that ensure they handle your data securely and in compliance with UK GDPR requirements.

Data retention

We retain your personal information as follows:

1. Account data: Retained for as long as your account remains active, or until you request deletion.
2. Assignment content and feedback: Retained until you request full account deletion.
3. Usage analytics: Retained for up to 24 months for service improvement purposes.
4. Support communications: Retained for up to 3 years for quality assurance and legal compliance.

When you withdraw consent or close your account, we will delete your personal information within 30 days, except where we have a legal obligation to retain certain information for longer periods.

International data transfers

Your personal information may be transferred to and processed in countries outside the UK and EEA, particularly by our AI service providers including OpenAI (based in the United States).

We ensure that all international transfers are protected by appropriate safeguards, including:

1. Standard Contractual Clauses approved by the UK Information Commissioner's Office;
2. Data processing agreements with enhanced security and privacy commitments;
3. Regular monitoring and auditing of our service providers' data protection practices.

Your rights

Under data protection law, you have rights including:

1. Your right of access. You have the right to ask us for copies of your personal information.
2. Your right to rectification. You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
3. Your right to erasure. You have the right to ask us to erase your personal information in certain circumstances.
4. Your right to restriction of processing. You have the right to ask us to restrict the processing of your personal information in certain circumstances.
5. Your right to object to processing. You have the right to object to the processing of your personal information in certain circumstances.
6. Your right to data portability. You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at legal@markthisforme.com if you wish to make a request.

Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us at legal@markthisforme.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address: